Store Policy

Welcome to Pet En Care! Our goal is to provide top-quality pet care products while ensuring a smooth and safe shopping experience. Please read our store policy below for more information about purchasing from us.

1. Product Availability & Description

• We strive to provide accurate descriptions and availability status of all products. However, due to high demand, some items may be temporarily out of stock.

• If an item is unavailable after purchase, you will be notified immediately, and a full refund will be issued, or you may choose an alternative product.

2. Payment

• We accept all major credit cards (Visa, Mastercard, Rupay) and other forms of secure payment.

• Payment must be made in full before an order is processed.

3. Shipping & Delivery

• Orders are processed within 1-2 business days.

• Shipping times vary based on your location but typically range from 5-7 business days for domestic orders. International orders may take longer.

• Shipping fees are calculated at checkout. Free shipping may be available on orders over a certain amount (e.g., 499), depending on promotions.

• We are not responsible for delays caused by shipping carriers or customs for international shipments.

4. Returns & Exchanges

• 14-Day Return Policy: If you are not completely satisfied with your purchase, you may return unused, unopened products within 14 days of receiving your order for a full refund or exchange.

• To initiate a return or exchange, please contact our customer support team at [info@petencare.in] with your order details.

• Please note, products that are damaged or used (unless defective) cannot be returned or exchanged.

5. Refunds

• Refunds will be processed within 7-10 business days to the original method of payment.

• Please allow additional time for processing depending on your bank or payment provider.

6. Defective or Damaged Items

• If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund, including the cost of return shipping.

• Proof of damage (photo or video) may be requested.

7. Privacy & Security

• We take your privacy seriously. All personal information is securely stored and will never be shared with third parties without your consent, except as required by law.

• Our website uses industry-standard encryption to protect your payment and personal data.

8. Customer Support

• For any questions or concerns, please reach out to our customer support team at [email address]. We are available Monday to Friday, 9 AM to 6 PM EST.

• You can also contact us through our website’s live chat option for immediate assistance.

9. Promotions & Discounts

• Discounts and promotional codes are only valid for the time specified. Promo codes cannot be combined with other offers or discounts.

• We reserve the right to cancel or modify promotions at our discretion.

10. Order Cancellations

• You can cancel an order within 24 hours of purchase. After that, the order will be processed and cannot be modified or canceled.

• To cancel, please contact us as soon as possible via email or phone.

11. Liability

• We are not responsible for any damage, injury, or loss caused by the misuse of any products purchased from Pet En Care.

• Always supervise your pet when using products that may pose a choking hazard or other risks.

12. Terms of Service

• By shopping at Pet En Care, you agree to comply with our Terms of Service and all applicable laws and regulations.

• We reserve the right to modify or update these policies at any time. Any changes will be posted on our website.