Return and Exchange Policy

Thank you for shopping with us! We hope you are satisfied with your purchase. However, if you are not completely satisfied, we're here to help.

Returns

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Timeframe: You have 15 days from the date of delivery to initiate a return.

• Non-returnable Items: Some items are non-returnable, including:

  • Gift cards

  • Open Gravy items

• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Exchange

• Eligibility: To be eligible for an exchange, your item must meet the same conditions as our return policy: unused, in its original packaging, and within 15 days from the date of purchase.

• Process: If you wish to exchange an item for a different size, color, or style, please contact our customer service team. We will guide you through the exchange process.

Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Method: If approved, a refund will be processed to your original payment method.

• Partial Refunds: In some cases, partial refunds may be granted (if applicable) for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or error on our part.

• Shipping Fees: Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 7 days of receiving your order) with your order number and details of the issue. We will provide a prepaid return label and arrange for a replacement or a full refund.

How to Return or Exchange an Item

1. Contact our customer support team via [email/contact form].

2. Provide your order number, item(s) you wish to return/exchange, and the reason for the return/exchange.

3. You'll need to send the product by courier and need to share courier details with us to track the parcel.

4. Once the return is processed after quality check, you will receive a refund or replacement as applicable.

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If you have any questions or concerns about our Return and Exchange policy, please reach out to our customer service team at info@petencare.in.