FAQs
1. What types of pet food do you offer?
We offer a wide range of pet food products including munchy and wet food, raw food, treats, and specialty diets for cats and dogs, Our products cater to various needs such as grain-free, hypoallergenic, organic, and breed-specific formulas.
2. How do I choose the right pet food for my pet?
Choosing the right pet food depends on factors like your pet’s age, breed, size, activity level, and any dietary restrictions. You can refer to our “Pet Food Guide” or use our product filters to narrow down options based on your pet’s specific needs. If in doubt, we recommend consulting with your vet.
3. Are your products safe and high-quality?
Yes! We make products from reputable sources that meet or exceed industry standards for quality and safety. All of our products are thoroughly vetted for their ingredients, manufacturing processes, and safety certifications.
4. Do you offer food for pets with allergies or sensitivities?
Absolutely! We carry a variety of hypoallergenic, grain-free, gluten-free, and limited-ingredient diets for pets with food sensitivities or allergies. Check our allergy-friendly options under the "Special Diets" section.
5. Can I set up a subscription for regular deliveries?
Yes, we offer subscription services for many of our pet food products. You can customize the frequency of your orders (monthly, bi-weekly, etc.) and never worry about running out of food again. Subscriptions can be managed directly from your account.
6. Do you offer free shipping?
We offer free shipping on orders over a certain amount. Check the shipping details on our website to see if your order qualifies for free delivery.
7. How do I return a product?
If you’re not satisfied with your purchase, you can return most items within 15 days of receipt. Please ensure the product is unopened and in its original packaging. For returns, simply contact our customer support team, and they will assist you through the process.
8. What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), UPI, You can select your preferred payment method during checkout.
9. Can I change or cancel my order after placing it?
We process orders quickly to ensure prompt delivery, but you can make changes or cancel your order within one hour of placing it. After that, it may not be possible to modify your order, but please contact our customer support team, and we’ll do our best to assist.
10. How do I track my order?
Once your order has been shipped, we will send you an email with tracking information. You can also track your order by logging into your account on our website and visiting the “Order History” section.
11. Do you offer international shipping?
Currently, we offer shipping within the India. We do not offer international shipping at this time, but we are working to expand our services to other countries. Please check back for updates.
12. Can I find specific pet food brands on your website?
No, we carry only our brand.
13. Are there any discounts or promotions available?
We regularly offer promotions and discounts through our newsletter and website. Be sure to subscribe to our mailing list or check our "Deals" section for the latest offers.
14. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team through the "Contact Us" page on our website. We offer support via email, phone, and live chat.