Store Policy
Welcome to Pet En Care! Our goal is to provide top-quality pet care products while ensuring a smooth and safe shopping experience. Please read our store policy below for more information about purchasing from us.
1. Product Availability & Description
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We strive to provide accurate descriptions and availability status of all products. However, due to high demand, some items may be temporarily out of stock.
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If an item is unavailable after purchase, you will be notified immediately, and a full refund will be issued, or you may choose an alternative product.
2. Payment
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We accept all major credit cards (Visa, Mastercard, Rupay) and other forms of secure payment.
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Payment must be made in full before an order is processed.
3. Shipping & Delivery
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Orders are processed within 1-2 business days.
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Shipping times vary based on your location but typically range from 5-7 business days for domestic orders. International orders may take longer.
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Shipping fees are calculated at checkout. Free shipping may be available on orders over a certain amount (e.g., 499), depending on promotions.
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We are not responsible for delays caused by shipping carriers or customs for international shipments.
4. Returns & Exchanges
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14-Day Return Policy: If you are not completely satisfied with your purchase, you may return unused, unopened products within 14 days of receiving your order for a full refund or exchange.
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To initiate a return or exchange, please contact our customer support team at [info@petencare.in] with your order details.
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Please note, products that are damaged or used (unless defective) cannot be returned or exchanged.
5. Refunds
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Refunds will be processed within 7-10 business days to the original method of payment.
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Please allow additional time for processing depending on your bank or payment provider.
6. Defective or Damaged Items
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If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund, including the cost of return shipping.
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Proof of damage (photo or video) may be requested.
7. Privacy & Security
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We take your privacy seriously. All personal information is securely stored and will never be shared with third parties without your consent, except as required by law.
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Our website uses industry-standard encryption to protect your payment and personal data.
8. Customer Support
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For any questions or concerns, please reach out to our customer support team at [email address]. We are available Monday to Friday, 9 AM to 6 PM EST.
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You can also contact us through our website’s live chat option for immediate assistance.
9. Promotions & Discounts
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Discounts and promotional codes are only valid for the time specified. Promo codes cannot be combined with other offers or discounts.
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We reserve the right to cancel or modify promotions at our discretion.
10. Order Cancellations
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You can cancel an order within 24 hours of purchase. After that, the order will be processed and cannot be modified or canceled.
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To cancel, please contact us as soon as possible via email or phone.
11. Liability
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We are not responsible for any damage, injury, or loss caused by the misuse of any products purchased from Pet En Care.
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Always supervise your pet when using products that may pose a choking hazard or other risks.
12. Terms of Service
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By shopping at Pet En Care, you agree to comply with our Terms of Service and all applicable laws and regulations.
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We reserve the right to modify or update these policies at any time. Any changes will be posted on our website.